RMT union announces 24-hour strike from 17:00 04 June and 48-hour strike from 17:00 09 June. For the latest information please visit www.scotrail.co.uk/strike. You can also register for our free Journey Check alerts or download our free app, and check your journey closer to the date of travel.

FAQs


 

Frequently Asked Questions
How do I apply for a refund?

How do I apply for a refund?

Log into My Account, click on 'Apply for a Refund' and follow the instructions.

If you are in possession of the tickets for which you require a refund you must return these with the completed form. Please send these to: ScotRail Business Direct, Web Refunds, PO Box 7031, Fort William, PH33 6WW. Your refund will not be processed until we are in receipt of the tickets. From receipt it will take up to 7 working days to process your refund and it may take a further 5 days for this credit to appear on your statement.

If you selected the self service ticket machine option and have not collected your tickets, we will process the claim without you having to collect the tickets.

The amount of refund that you are due will depend on the ticket purchased and the terms and conditions of that ticket. This information is available in 'My Account' under 'Check your order status'.

Refunds

The most popular questions in this category are:

Refunds

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

After what period of time can I claim a refund?
Answer to: After what period of time can I claim a refund? Answer 

What should I do if I have received two identical sets of tickets?
Answer to: What should I do if I have received two identical sets of tickets? Answer 

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