RMT union announces 24-hour strike from 17:00 04 June and 48-hour strike from 17:00 09 June. For the latest information please visit www.scotrail.co.uk/strike. You can also register for our free Journey Check alerts or download our free app, and check your journey closer to the date of travel.

FAQs


 

Frequently Asked Questions
After what period of time can I claim a refund?

After what period of time can I claim a refund?

Refunds must be claimed within 28 days of the ticket's expiry date. The expiry date depends on the terms and conditions of the ticket you have purchased.

To check the terms and conditions of your ticket, log into My Account and click on the ticket for which you require a refund. The conditions relating to that ticket will be displayed.

Refunds

The most popular questions in this category are:

Refunds

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

After what period of time can I claim a refund?
Answer to: After what period of time can I claim a refund? Answer 

What should I do if I have received two identical sets of tickets?
Answer to: What should I do if I have received two identical sets of tickets? Answer 

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