RMT union announces 24-hour strike from 17:00 04 June and 48-hour strike from 17:00 09 June. For the latest information please visit www.scotrail.co.uk/strike. You can also register for our free Journey Check alerts or download our free app, and check your journey closer to the date of travel.

FAQs


 

Frequently Asked Questions
What should I do if I have received two identical sets of tickets?

What should I do if I have received two identical sets of tickets?

If you only booked one set of tickets and you have received two, please check your bookings in My Account under 'Check your order status'.

If a duplicate booking has been made, log into My Account, click on 'Apply for a Refund' and follow the instructions.

Alternatively, please call the team on 0344 811 0144 who will be happy to help.

Refunds

The most popular questions in this category are:

Refunds

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

After what period of time can I claim a refund?
Answer to: After what period of time can I claim a refund? Answer 

What should I do if I have received two identical sets of tickets?
Answer to: What should I do if I have received two identical sets of tickets? Answer 

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