RMT union announces 24-hour strike from 17:00 04 June and 48-hour strike from 17:00 09 June. For the latest information please visit www.scotrail.co.uk/strike. You can also register for our free Journey Check alerts or download our free app, and check your journey closer to the date of travel.

FAQs


 

Frequently Asked Questions

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General

Are period return tickets available on every route?
Answer to: Are period return tickets available on every route? Answer 

Assistance for disabled passengers
Answer to: Assistance for disabled passengers Answer 

At what age do I have to purchase a Travelcard for my children to travel in London?
Answer to: At what age do I have to purchase a Travelcard for my children to travel in London? Answer 

At what times can I use the Peak and Off-Peak Day Travelcards?
Answer to: At what times can I use the Peak and Off-Peak Day Travelcards? Answer 

Can I book Caledonian Sleeper services via this website?
Answer to: Can I book Caledonian Sleeper services via this website? Answer 

Can I get a refund on a Flexipass if I don't use all of the journeys?
Answer to: Can I get a refund on a Flexipass if I don't use all of the journeys? Answer 

Can I get help getting on and off the train?
Answer to: Can I get help getting on and off the train? Answer 

Can I have my tickets delivered to a different address?
Answer to: Can I have my tickets delivered to a different address? Answer 

Can I purchase a ticket for the London Underground online?
Answer to: Can I purchase a ticket for the London Underground online? Answer 

Can I take my bike on the train?
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Can I take my wheelchair on the train?
Answer to: Can I take my wheelchair on the train? Answer 

Can I upgrade my ticket to First Class?
Answer to: Can I upgrade my ticket to First Class? Answer 

Can I upgrade to First Class?
Answer to: Can I upgrade to First Class? Answer 

Can I use a Young Persons Railcard with my Season Ticket?
Answer to: Can I use a Young Persons Railcard with my Season Ticket? Answer 

Can more than one person use the same Flexipass?
Answer to: Can more than one person use the same Flexipass? Answer 

Conditions of Carriage
Answer to: Conditions of Carriage Answer 

Do groups travelling together get a discount?
Answer to: Do groups travelling together get a discount? Answer 

Do I have enough time to transfer between trains?
Answer to: Do I have enough time to transfer between trains? Answer 

Do I have to travel on the times stated on my Underground ticket?
Answer to: Do I have to travel on the times stated on my Underground ticket? Answer 

Do you offer Corporate Account facilities?
Answer to: Do you offer Corporate Account facilities? Answer 
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